One governed front door
to every internal tool.
Employees get one place to ask. You get one place to control it: scoped connections, role-based permissions, and a complete audit trail of every request and action.
Kabir
My VPN access stopped working
Mahadrone
Ticket raised with IT, device details attached. Updates will land here.
IT Desk · 1 ticket raised
IT Desk
Access and tickets
Raising an access ticket
A front door you govern, not a side door you discover.
When there is no sanctioned way to get small things done, people find their own: shared logins, forwarded spreadsheets, and unofficial bots. Mahadrone gives them a faster path that runs through your controls.
Every connection is approved by you. Every action is limited by role and by the requester's own access. Every request is on the record.
- Connections authorised by your tool admins
- Actions off until you switch them on
- No shared service account doing work on people's behalf
Connected tools
6
Actions switched on
14
Declined today
3
Routed to people
11
Example workspace
Tickets that arrive complete.
When an employee reports a problem in chat, Mahadrone raises the ticket in your IT desk with the details you would have asked for anyway: who, which device, what changed, and since when. Status updates flow back to the employee in the same thread.
- Asks the standard intake questions first
- Attaches device and user details
- Relays status changes back to chat
- Summary
- VPN connection failing since this morning
- Requester
- Kabir Mehta, Finance
- Device
- Company laptop, assigned asset
- Tried
- Restart, reconnect
- Source
- Raised via Mahadrone, direct message
What you control.
Who can use it
Limit access by team, group, or channel.
Which actions exist
Every task is off until you turn it on.
Whose access applies
Always the requester's own, in each tool.
What tools can reach
Scopes shown plainly and narrowed by you.
What happened
A full audit trail of requests and actions.
When it stops
Disconnect any tool in one step.
Where it hands off
Choose the owners that get routed requests.
How data is handled
Retention and access set per workspace.
Does Mahadrone use a shared admin account to perform actions?+
No. Actions run within the requesting employee's own permissions in each connected tool, so your existing access model still applies.
Can we review what it did last month?+
Yes. The audit trail keeps each request, route, action, and result for the retention period you set. Enterprise plans can export it.
What security documentation can we see?+
See the Security page for how data is handled. For your review process, talk to us and we will share what you need.
Your first request is one message away.
Give our company one governed front door
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